Privacy Policy for CHEVEUX BY AOKI.

Last Updated: 28/03/2025

CHEVEUX BY AOKI is committed to protecting your privacy and ensuring transparency in how we collect, use, and store your personal data. This Privacy Policy explains our practices and your rights under the General Data Protection Regulation (GDPR) if you are located in the European Union (EU), the UK, or other regions with similar privacy laws.

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1. Information We Collect

We collect personal information when you:

• Place an order (e.g., name, email, phone number, billing and shipping addresses, payment details).

• Contact us for support or inquiries.

• Subscribe to our newsletter or marketing communications.

• Use our website, including browsing behavior (collected through cookies and analytics tools).

We do not collect or store sensitive financial information (e.g., credit card details). Payments are securely processed through PayPal, Apple Pay, and direct bank payments.

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2. Legal Basis for Processing Your Data (GDPR Compliance)

Under GDPR, we process your data based on the following legal grounds:

• Contractual Necessity – To process your orders and provide customer service.

• Legitimate Interests – To improve our website, prevent fraud, and ensure security.

• Consent – For marketing emails (you can withdraw consent at any time).

• Legal Obligation – To comply with tax, financial, and legal regulations.

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3. How We Use Your Information

We use your personal data to:

✔ Process and fulfill your orders.

✔ Send order updates and shipping confirmations.

✔ Provide customer service and respond to inquiries.

✔ Improve our website, products, and services.

✔ Send marketing emails (only if you opt in).

✔ Detect and prevent fraud or unauthorized transactions.

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4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it with:

• Payment Processors (e.g., PayPal, Apple Pay, banks) to process transactions.

• Shipping Carriers (e.g., Royal Mail, DPD, DHL) to deliver your orders.

• Marketing & Analytics Services (e.g., email marketing tools, website analytics) to improve our services.

• Legal Authorities if required by law (e.g., fraud prevention, tax reporting).

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5. Your GDPR Rights (For EU/UK Customers)

If you are in the EU/UK, you have the following rights under GDPR:

✅ Right to Access – Request a copy of your personal data.

✅ Right to Rectification – Correct inaccurate or incomplete information.

✅ Right to Erasure (“Right to Be Forgotten”) – Request the deletion of your personal data (unless we have legal reasons to retain it).

✅ Right to Restrict Processing – Limit how we use your data in certain circumstances.

✅ Right to Data Portability – Receive your data in a structured format and transfer it to another provider.

✅ Right to Object – Object to the processing of your data for marketing or other purposes.

✅ Right to Withdraw Consent – If we rely on your consent to process your data, you can withdraw it at any time.

To exercise any of these rights, please contact us at aokiextensions@gmail.com . We will respond within 30 days as required by GDPR.

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6. How Long We Retain Your Data

We keep your personal data only for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. If you request deletion, we will securely erase your data unless retention is required by law (e.g., tax regulations).

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7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. These include:

✔ Essential Cookies – Required for website functionality.

✔ Analytics Cookies – Track website usage and improve performance.

✔ Marketing Cookies – Personalize ads and promotions (only if you consent).

You can manage cookie preferences through your browser settings or use our cookie consent banner when visiting our website.

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8. Data Security

We implement strict security measures to protect your personal data, including:

• SSL encryption for secure transactions.

• Restricted access to sensitive data.

• Regular security updates to prevent cyber threats.

However, while we take precautions, no online transmission is 100% secure. You are responsible for keeping your login credentials safe.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing personal data.

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10. Updates to This Privacy Policy

We may update this policy to reflect changes in laws, business practices, or technology. Any updates will be posted on this page, and continued use of our services indicates your acceptance of the changes.

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11. Contact Us

For any privacy-related concerns or to exercise your rights, contact us at:

📧 Email: aokiextensions@gmail.com

If you are in the EU/UK and feel your rights under GDPR have been violated, you have the right to file a complaint with your country’s Data Protection Authority (DPA).

By using our website and services, you acknowledge and agree to this Privacy Policy.